Last November, I took part in a design sprint for a government service that our team had already started building a few weeks earlier.

The team had wanted to run one of these events for some time. During the course of planning our roadmap, during our Alpha phase, we identified an area of our service that we felt could benefit from the design sprint process, to prepare us for the time when we started to work on this complex part of our user journey.

We never expected that by the time we ran it, we’d still be working remotely, but…